Virtual Assistant Portfolio

Joyce Lobo

Virtual Assistant

I am a customer service professional with nearly 15 years of experience delivering exceptional support across phone, email, and live chat, including five years as a Senior Client Support Executive for a UK-based travel company. My expertise lies in customer relationship management, problem-solving, travel operations, and resolving complex issues with empathy and efficiency. I bring value to clients by providing personalized service, building trust, and delivering accurate, timely solutions that create positive customer experiences and foster long-term loyalty.

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Capabilities

SKILLS & TOOLS

Customer Service Excellence

Problem Solving & Conflict Resolution

Travel Operations & Reservations

CRM & Live Chat Support

Communication & Relationship Building

Remote Team Collaboration

Platforms

Gmail

Microsoft Outlook

Zoom

Grammarly

Loom

Slack

Google Drive

Google Calendar

Google Sheets

Google Docs

Google Workspace

Microsoft Office

Microsoft Word

Microsoft Excel

Monday.com

HubSpot

Dropbox

Zendesk

ChatGPT / AI Tools

Credentials

CERTIFICATIONS

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Medical Virtual assitant Training

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Practical missionDreamport

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Virtual Assistant Rene AI Academy

Testimonials

CLIENT WORDS

"Joyce Amazing - Major Travel is my 1st agent to go to. Professional , friendly, patient (with me & my fussy clients), knowledgeable and quick !! thank you so much ! Fussy clients- who changed their minds every 5 mins but Joyce was fantastic If it would be possible for 10 x stars …. "

shelby beatonInteletravel

"Joyce from the major live chat service was outstanding she helped me sort out a booking from a stressed customer."

Lisa Flowers

"Great shout out to Joyce on the chat today! She was so helpful and followed through till we were able to lock the deal for our customer! Thank you Joyce, you went over and beyond x"

Keji Amusan

"I would like to give a huge shoutout to Joyce over on Major's live chat. Joyce helped with a complicated request from a client and everything from the enquiry to booking the holiday was all finalised within a few hours. Joyce then went on to do another quote for me for the same hotel, different clients and this was all done in one day! Thank you so much for your time and support today Joyce. I really do appreciate it. Thank you"

K FriendLocal guide

Joyce Lobo

SKILLS & TOOLS

CERTIFICATIONS

CLIENT WORDS

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